Telecom Administration Dashboard

The tricky part wasn't the technology — it was the transition. ETIS was the single source of truth for ~50,000 active subscribers, their billing records, service history, and network assignments. We couldn't "turn it off" at any point. Both systems had to run side by side, with the new one gradually taking over responsibilities.

On top of that, operators were skeptical. They'd been through dashboard migrations before where the new tool solved the wrong problems. Any new system that didn't feel noticeably better on day one would be rejected — and we'd be the ones explaining why to management.

We picked Laravel 12 with Inertia.js — a stack that feels like a SPA to the user but keeps the team small and the codebase coherent, without committing to a separate frontend build. Operators get smooth, fast interactions; the team gets Laravel's full ecosystem (Horizon, Pulse, Telescope, Reverb) for free.

First priority was search. We indexed the entire subscriber base — 180,000 records including historical accounts — into MeiliSearch, enabling fuzzy matching across names, addresses, phone numbers, and internal IDs. Subscriber lookups dropped from 8+ seconds to under 200 milliseconds. That one win bought us operator goodwill for everything else.

Authentik provided SSO across the new dashboard and five other internal tools — ending password fatigue in one deployment. Laravel Reverb powers WebSocket notifications for live network events. Horizon manages billing batch jobs. Pulse and Telescope give the ops team their own internal health dashboards.

Customer lookup time dropped from 8+ seconds to under 200ms with MeiliSearch. Operators handle ~37% more tickets per shift. The SSO integration eliminated password fatigue across 6 internal tools. ETIS was fully decommissioned 5 months after launch.